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Reload this Page An email i received (Linksys Support Transcript)
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An email i received (Linksys Support Transcript)
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  #1  
Old 01-May-2008, 12:56 PM
kevicho kevicho is offline
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An email i received (Linksys Support Transcript)
ROFLMAO!



Mike | Technical Services Advisor | Insight UK |

--------------------------------------------------------------------------------

From: Mark
Sent: 01 May 2008 12:27
To: _IUK Tech Services
Subject: FW: Chat Session [Incident:080501-xxxxxx]



Apparently a 5 port switch is beyond the abilities of a Linksys support agent.



Mark BSc (Hons) | Technical Services Advisor | Insight UK |






--------------------------------------------------------------------------------

From: support.uk@linksys.com [mailto:support.uk@linksys.com]
Sent: 01 May 2008 10:57
To: Mark
Subject: Chat Session [Incident:080501-xxxxxx]







System Response

Dear Valued Linksys Customer,



Thank you for contacting Linksys Technical Support.



Below you can find a transcript of your recent Live Chat session. In the event you need to contact Linksys Technical Support using Live Chat again, please reference the case number 080501-xxxxxx so the agent can review this chat session.



Thank you.



© 2007 Linksys - A Division of Cisco Systems, Inc. All rights reserved.

http://www.linksys.com



**This is a system generated message and you will be unable to reply to this email. Replies to this message will not be recorded. If you have questions or need further assistance, please visit http://www.linksys.com**

E-mail

Chat Transcript
05/01/2008 02:56 AM

mark: Hi,
Harry (46270E): Thank You for Contacting Linksys Live Chat Support. My name is Harry, How may I help you today?
mark: we have an SD2008 that has just been purchased, and it has a fault whereby none of the ports are active - it powers on, but we cannot get any activity on the switch - we have tried all the troubleshooting from the manual, but no change.
Harry (46270E): Okay
Harry (46270E): Before we begin, I need to ask a few questions that will help me assist you better.
mark: sure
Harry (46270E): May I know which country are you based in?
mark: UK
Harry (46270E): Okay may I know how old is the device?
mark: 1 day!
Harry (46270E): Okay
mark: I have spoken to the reseller regarding this, they have advised they can replace it, but I would require a fault / call reference from linksys?
Harry (46270E): I see
mark: Are you able to assist with issueing a fault reference for this issue?
Harry (46270E): Please give me a moment Mark.
mark: okay. thanks.
Harry (46270E): No problem
Harry (46270E): Thank you for the information however I am afraid this product is beyond my skill set level so I would request you to contact our Bussiness Technical Support for further assistance.
mark: okay. thanks.
mark: disconnected
Harry (46270E): disconnected

© 1992-2007 Cisco Systems, Inc. All rights reserved.
Click here to report this email as spam.

 
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Old 01-May-2008, 04:29 PM
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dales dales is offline
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Old 01-May-2008, 11:13 PM
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Wasn't part of the script.

BosonMichael
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Old 03-May-2008, 03:04 PM
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Dang, Harry is sure a lot smarter here than when he's at work....


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Old 03-May-2008, 07:24 PM
hbroomhall hbroomhall is offline
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Quote:
“
Originally Posted by ffreeloader View Post
Dang, Harry is sure a lot smarter here than when he's at work....
”
<giggle> Just as well that I don't work at Linksys....

Harry.

 
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Old 07-May-2008, 10:56 AM
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wow some actual honesty rather than BS!!


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