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Interesting as it raised my awareness of the IT service lifecycle. I'm now aware and comfortable with the concepts but not sure of the usefulness yet, maybe later in my career but so far all I've really been able to apply it to is identifying our lack of process management and accountabilitys therein. LOL if that wasnt ITIL speak I dont know what is
Ah well another cert I guess. If I'm honest I really didnt think I'd pass this one but did. I had a problem with the language used I guess. Oh and all the acronyms. If your more involved in service desk stuff and not so much management then 2 thirds of the course wont make too much sense but it will give you an idea of whats going on in the project managers head and where you fit in.
I think ITIL is a good thing I just dont neccessarily get it all
Das hier ist euer Erbe, Doch wenn’s euch nicht gefällt
Dann werdet bessere Menschen, Und ihr kriegt ’ne bessere Welt
[Entfache dieses Feuer by the Böhse Onkelz]
My new PC CPU: Intel Core 2 Quad QX9450 Graphics: Asus EN8800GTS 512MB Mainboard: Asus R.O.G. Maximus Extreme PSU: Be Quiet Dark Power BQT P7 - PRO-650W RAM: 4GB OCZ Platinum XTC, DDR3-1333
Me: You need to buy a couple of servers.
Customer: Whats wrong with the servers I have?
Me: Well, you dont have *any* servers just now.
Customer: WTF! I thought I did!