Customer Service on an IT Helpdesk

[Arroryn]

I have seen various threads over the years in different forums, asking what people think of customer service, and how it should be approached.

This article is customer service as I see it, and it is the ethos I try to adopt every day in the workplace.

Okay I accept that you are not infallible – I certainly am not! Sticking to a particular ethos can be difficult, especially when you are ill, hungover, or simply have too much on your mind. But sticking to hard and fast personal rules that work, makes for an easier day than letting things erratically slip, and having irate clients bashing down your door.

This isn’t a service guide from a guru – it’s an article from someone who currently works in First Line support for a medium business with high demands. If you want to make amendments or comments, I am more than happy to receive them...

(please see attached PDF for full article)

I hope this is of assistance to anyone who cares to read it. I've ran out of ideas for articles now. So I'll go back to bothering the chickens

[Bluerinse]

Another excellent contribution Arro

[Arroryn]

Thanks, Blue

[stuPeas]

Wise words of IT wisdom.