Thursday morning and another server disaster

[Davidh1819]

ok just when i thought it was all over its not!

i got a call when i got up from my line manager the servers crashed i get in and have a look it hangs on applying computer settings once i log in the explorer does not respond and most applications wont run and everyones downstairs complaning. and the engineer is 100 miles away some where and told me to install server 2003 on a spare machine untill he gets back and use that for the time being when will it all end arrrhhhhh

[Josiahb]

When they train you up in the skills you need to do the job they are making you do.

Oh, and when they fire that muppet technician.

Keep pushing for more training, this gives you even more ammunition. If they had trained you up you could have got the server back up and running rather than having crippled running till the tech returns.

[delorean]

Blimey! Sounds like your manager is really trying to p*ss on your chips!

I hope once it all calms down you get the recognition you deserve. Alas us IT folk are all clobbered with the same stick. They all expect the IT department to have a problem resolved yesterday.

Hang in there, it's a tough time for you right now, but as BosonMichael said in your previous thread, the knowledge and experience you are gaining right now is invaluable to your career.

Chin up big lad.

[onoski]

The fun of working in IT I call it or not, well it's a good learning curve

[onoski]

Well on a more serious note have you had a look at the event viewer as well as services if possible.

[wizard]

Is it the same 6 year old server that's keeled over again?

[Davidh1819]

wizard
Is it the same 6 year old server that's keeled over again?

yes i have told the MD we need a new one his reply was his socks are 6 years old and they still work!

[wizard]

Originally Posted by Davidh1819

yes i have told the MD we need a new one his reply was his socks are 6 years old and they still work!

Has the MD been complaining about the amount of downtime because of these problems? If so, get together with your line manager or his manager if he's not willing to help and put together a case for why you need a new server, citing the problems you've been encountering this week and any other examples that are relevant from past issues.

Then present him with it, just try not to fill it with too much jargon. Then see what happens.

[danielno8]

Thing is, none of these issues appear to be hardware related...

[wizard]

Originally Posted by danielno8

Thing is, none of these issues appear to be hardware related...

Not on the surface no, however a 6 year old server could cause problems.

[danielno8]

Yeah i know it could cause problems, but i don't think its causing any of these.

[wizard]

Originally Posted by danielno8

Yeah i know it could cause problems, but i don't think its causing any of these.

There could be past hardware issues that we're unaware of, I'm sure David wouldn't go to the MD and ask for a new server if it could be solved with a software patch.

[danielno8]

David has already said he doesn't have experience to troubleshoot this, so i don't know how he would know its a hardware problem ;)

And from hsi earlier thread it was apparently a sofwtare patch that f***** things up, so in a roundabout way, yes it could be solved by a software patch (not being applied)

[wizard]

Originally Posted by danielno8

David has already said he doesn't have experience to troubleshoot this, so i don't know how he would know its a hardware problem ;)

And from hsi earlier thread it was apparently a sofwtare patch that f***** things up, so in a roundabout way, yes it could be solved by a software patch (not being applied)

I'm talking the bigger picture here, not just these 2 issues that David chose to share with us.

[BosonMichael]

Originally Posted by Davidh1819

ok just when i thought it was all over its not!

i got a call when i got up from my line manager the servers crashed i get in and have a look it hangs on applying computer settings once i log in the explorer does not respond and most applications wont run and everyones downstairs complaning. and the engineer is 100 miles away some where and told me to install server 2003 on a spare machine untill he gets back and use that for the time being when will it all end arrrhhhhh

Dude... you shouldn't be complaining. This is your opportunity to shine! Take it for what it is and do the best job you can. Because, ultimately, your job isn't to sit on first line and do mundane work... your job is to support the company doing whatever is asked of you.

Most first line techs would cut off their right arm for the chance to be allowed to install and configure a server. Run with this opportunity, mate. Never know when you'll get this chance again.