Breaking into IT & Nerves

[Crito]

Originally Posted by AndiC

I am in a similar position (i suffer from anxiety/nerves)...

Sounds more like an anxiety attack to me too. Caffeine definitely doesn't help! Unfortunately nicotine does.

[Markyboyt]

Originally Posted by Colloghi

Markyboyt

"How did you find the help desk enviroment in relation to your concerns in your original post back in august?"




Hi Mark

For me the first week or so was brain-overload, and very daunting. So much information, in what seemed so little time, not helped by comments like "you will be on phone on your own in 2 weeks at most, just like john here, he has only been here 6 weeks and now he is doing etc etc" -

Hi
thanks for your informative reply, im sure it will help me and many others when faced with a similar situation, because not everybody can be confident that they have made the right decision and it can be very daunting so its good to hear the view point of somebody who felt that way and has overcome their worries and fears.

Thanks
Mark

[Colloghi]

Originally Posted by AndiC

Colloghi

I am in a similar position (i suffer from anxiety/nerves), as is a friend of mine who sufferers from SAD.

My problem is i have worked for myself, alone, for far too long.

I am not so worried about the IT side of things, it the phone, communication, teamwork and customer relations.
Personally i think i need to find a position to break me in and gain experiance in these areas otherwise i am not going to get anywhere.

I am sure this is why I have had no joy with interviews so far.

AC

Hi Andy

I sort of know where your coming from, i use to have really bad anxiety attacks, thinking about going places, or being involved in a situation with more than a few people. This used to lead in extreme cases to passing out. One of these was as recent as two years ago, when i went for a call centre job, got halfway through my induction day after passing interview and test and just broke down in panic when they mentioned they were going to put us in teams and distressed I had to go home. I cant really offer much advice on how to control panic attacks etc, because I still get them from time to time, although not as bad thankfully, but i think you just have to throw yourself into a situation, let the attack build up, have a breather and then let it fizzle out, then get on with it, thinking about it does make it worse, you will get support from those around you...


In between the two years that i had that last bad panic attack, ive worked at asda, facing scarey customers everyday, got married, passed my driving test, had a tattoo, passed my first part of my A+ and now im here at a helpdesk dealing with some very high calls at times and my one regret is i didnt do any of this sooner, due to my panic attacks.....


I dont believe panic attacks can be controlled as such (ive seen the books, the movies) but i think you can adapt around them and be finer with what you do