Can't access MCP site?

[Mikeyboy]

Hi all,

Recently achieved my 70-270, obviously pleased about this, anyway I want to get onto the MCP site - I had an email giving me my MCP ID, saying another email will follow shortly with your log in code... This still hasn't arrived, so I went to the site, put in my MCP ID and did the reset access code thing, so it sent me an access code - I copy & pasted this into the site, and it came up with a big error message saying cannot authenticate user, or something along those lines! Just tried to recreate the error and the site won't even load now... Anyone got any ideas??

[BosonMichael]

Originally Posted by Mikeyboy

Hi all,

Recently achieved my 70-270, obviously pleased about this, anyway I want to get onto the MCP site - I had an email giving me my MCP ID, saying another email will follow shortly with your log in code... This still hasn't arrived, so I went to the site, put in my MCP ID and did the reset access code thing, so it sent me an access code - I copy & pasted this into the site, and it came up with a big error message saying cannot authenticate user, or something along those lines! Just tried to recreate the error and the site won't even load now... Anyone got any ideas??

Mmmm... contact Microsoft at mcphelp@microsoft.com?

[Ence]

try typing not C&P

then see if you get error

[stutheview]

I had a similar problem when I passed my first MCP. I phoned them up and they tried to help, but after a while they asked me to send an email. Eventually they got it sorted, but it did take a little while, and a few reminder emails.

Stu

[Mikeyboy]

Well I rang the MCP number (0800 917 0758, if anyone needs it in future) and a helpful chap named Vladimir or something sorted me out, so I'm in, and ordered my Welcome Kit and Certificate thanks for your help guys

[paradoxni]

Just had the same problem, wish id read this first and I wouldnt have done the reset code thing..

I got my ID via email but not my temp access code, so I clicked to reset it and now im getting this error when I try to migrate my live ID and MCP account

Error: Problem in registration of your profile. Error calling PrepareCustomerMerge: Zero or more then one customer was found for the specified search criteria ErrorCode:0x8110FFFE ID:{..(removed)..} Host:[x.x.x.x]., please contact Customer Services Representative for assistance.

[Mikeyboy]

Yep that's the same message I had, or something similar anyway!

Another question which someone may know the answer to, once you have associated your MCP with your Windows Live Id, is it possible to change the passport/email it's associated with? I may need to change email addresses, and when I've tried changing the email in the MCP site, it just tells me there's an error sending, or something...