Hi Mal
just come across your N+ blog. Is this what they call generic troubleshooting prcedure?
1) SYMPTOM-Establish the symptoms,obviously!!
2)AREA-Establish the area affected, is it a local issue or a wider reaching issue?
3)CHANGE-Establish what has changed since the last good working state.
4)PROBABLE-Identify the probable cause.
5)IMPLEMENT-Implement your plan of action, the proposed solution.
6)TEST-Test the results of the implemented plan.
7)EFFECT-Examine and document the effects of the implemented plan.
8 )DOCUMENT-Document the final results.
Now repeat the buzzwords, go on!
